CERA - Central Scotland
Supported living in Coatbridge. Regulated by Care Inspectorate.
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Supporting wellbeing | Good |
| Care and support planning | Good |
| Staff team | Good |
| Leadership | Good |
Details
- Type of care
- Supported living
- Address
- Suite 16, Arca Business Centre, Caldeen House, Coatbridge, ML5 4EG
- Telephone
- 01236 368 009
- Registered provider
- CERA Care Operations (Scotland) Limited
- Registered manager
- Diane Hague
- Registered since
- 2010-08-04
- Local authority
- North Lanarkshire
- Constituency
- Coatbridge and Bellshill
- Neighbourhood deprivation
- SIMD decile 2 of 10 (1 = most deprived)
- Staff (whole-time equivalent)
- 75
- Regulator record
- View on careinspectorate.com
Evidence and freshness
This is a permanent CareFacts record built from the service’s regulator identifier. It is evidence from the public register, not a recommendation or a live vacancy check.
- CareFacts record ID
sCS2010250092- Regulator location ID
CS2010250092- Current source release
- Care Inspectorate datastore, archived 2026-10-07
- CareFacts data rebuilt
- 2026-10-07
- Inspection evidence
- Latest published date 2026-07-21
A newer source release may change the registration, operator, capacity or rating shown here. CareFacts preserves the identifier so future real changes can be compared once more than one compatible snapshot exists.
Complaints and enforcement
The Care Inspectorate publishes complaint and enforcement counts for the last three reporting years. For this service: 1 complaint upheld and 0 enforcements issued.
The operator’s wider record
CERA Care Operations (Scotland) Limited runs 20 services in the UK with 1,400 beds. Across the estate:
- 2 excellent
- 12 good
- 6 need improvement
Other supported living services in North Lanarkshire
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Last inspected about 2 years ago
-
Very good Inspected within the last year
-
Motherwell and District Womens Aid
Run by Motherwell and District Womans Aid, Incorporated Association
Excellent Last inspected about 8 years ago -
Excellent Last inspected about 7 years ago
See all supported living services in North Lanarkshire Search within 10 miles Compare these services
Source: Care Inspectorate datastore, archived 2026-10-07. Ratings and inspection dates are published by Care Inspectorate and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.
Questions this record can answer
Which exact service or provider is this?
Match the published name, address and regulator identifier before using the record.
What is the latest published regulator evidence?
Read the rating, inspection date and service type together. A dated rating is not a current recommendation.
How can I compare alternatives?
Compare the same care need and regulator framework, then check distance, current availability and fees directly.
What must I verify before deciding?
Contact the service and regulator, review the latest report and confirm suitability for the individual’s needs.