Hanover Care at Home Service - North Area
Home care in Elgin, registered for 75 people. Regulated by Care Inspectorate.
Good
Inspected within the last year
Published 2025-10-14
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Supporting wellbeing | Good |
| Care and support planning | Good |
| Staff team | Good |
| Leadership | Good |
Details
- Type of care
- Home care
- Registered places
- 75
- Address
- Chandlers Rise, Elgin, IV30 4GF
- Telephone
- 01343 614160
- Registered provider
- Hanover (Scotland) Housing Association Ltd
- Registered manager
- Stephanie McNally
- Registered since
- 2007-06-06
- Local authority
- Moray
- Constituency
- Moray West, Nairn and Strathspey
- Neighbourhood deprivation
- SIMD decile 7 of 10 (1 = most deprived)
- Staff (whole-time equivalent)
- 51
- Regulator record
- View on careinspectorate.com
Complaints and enforcement
The Care Inspectorate publishes complaint and enforcement counts for the last three reporting years. For this service: 1 complaint upheld and 0 enforcements issued.
Who this service is for
- Care at Home
The operator’s wider record
Hanover (Scotland) Housing Association Ltd runs 6 services in the UK with 123 beds. Across the estate:
- 2 excellent
- 4 good
Other home care agencies in Moray
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Last inspected about a year ago
-
Very good Inspected within the last year
-
Good Inspected within the last year
-
Good Last inspected about a year ago
-
Good Inspected within the last year
Source: Care Inspectorate datastore, 30 June 2026. Ratings and inspection dates are published by Care Inspectorate and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.