Hanover Care at Home Service - North Area
Home care in Elgin, registered for 75 people. Regulated by Care Inspectorate.
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Supporting wellbeing | Good |
| Care and support planning | Good |
| Staff team | Good |
| Leadership | Good |
Details
- Type of care
- Home care
- Registered places
- 75
- Address
- Chandlers Rise, Elgin, IV30 4GF
- Telephone
- 01343 614160
- Registered provider
- Hanover (Scotland) Housing Association Ltd
- Registered manager
- Stephanie McNally
- Registered since
- 2007-06-06
- Local authority
- Moray
- Constituency
- Moray West, Nairn and Strathspey
- Neighbourhood deprivation
- SIMD decile 7 of 10 (1 = most deprived)
- Staff (whole-time equivalent)
- 51
- Regulator record
- View on careinspectorate.com
Evidence and freshness
This is a permanent CareFacts record built from the service’s regulator identifier. It is evidence from the public register, not a recommendation or a live vacancy check.
- CareFacts record ID
sCS2006139633- Regulator location ID
CS2006139633- Current source release
- Care Inspectorate datastore, archived 2026-10-07
- CareFacts data rebuilt
- 2026-10-07
- Inspection evidence
- Latest published date 2025-10-14
A newer source release may change the registration, operator, capacity or rating shown here. CareFacts preserves the identifier so future real changes can be compared once more than one compatible snapshot exists.
Complaints and enforcement
The Care Inspectorate publishes complaint and enforcement counts for the last three reporting years. For this service: 1 complaint upheld and 0 enforcements issued.
Who this service is for
- Care at Home
The operator’s wider record
Hanover (Scotland) Housing Association Ltd runs 6 services in the UK with 123 beds. Across the estate:
- 2 excellent
- 4 good
Other home care agencies in Moray
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Very good Inspected within the last year
-
Very good Last inspected about a year ago
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Good Inspected within the last year
-
Good Inspected within the last year
-
Good Inspected within the last year
See all home care agencies in Moray Search within 10 miles Compare these services
Source: Care Inspectorate datastore, archived 2026-10-07. Ratings and inspection dates are published by Care Inspectorate and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.
Questions this record can answer
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What is the latest published regulator evidence?
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How can I compare alternatives?
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What must I verify before deciding?
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