Heather House
Residential care home in Chester Le Street, registered for 11 beds. Regulated by CQC.
Read this rating with care. It reflects a visit more than five years ago. Ask the service when it was last inspected and whether the manager has changed since.
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Safe | Good |
| Effective | Good |
| Caring | Good |
| Responsive | Good |
| Well-led | Good |
Details
- Type of care
- Residential care home
- Registered places
- 11
- Address
- Cheshire Avenue, Birtley, Chester Le Street, DH3 2BA
- Telephone
- 01914100712
- Registered provider
- Voyage 1 Limited
- Registered manager
- Lynn, Sara
- Registered since
- 2018-09-04
- Local authority
- Gateshead
- Constituency
- Washington and Gateshead South
- Regulator record
- View on cqc.org.uk
At 11 beds it is smaller than 26% of the 27 residential care homes in Gateshead.
Evidence and freshness
This is a permanent CareFacts record built from the service’s regulator identifier. It is evidence from the public register, not a recommendation or a live vacancy check.
- CareFacts record ID
e1-5654554022- Regulator location ID
1-5654554022- Current source release
- CQC active locations, archived 2026-10-07
- CareFacts data rebuilt
- 2026-10-07
- Inspection evidence
- Latest published date 2019-08-31
A newer source release may change the registration, operator, capacity or rating shown here. CareFacts preserves the identifier so future real changes can be compared once more than one compatible snapshot exists.
Who this service is for
- Learning disabilities or autistic spectrum disorder
- Older People
- Younger Adults
- Caring for adults under 65 yrs
- Learning disabilities
- Caring for adults over 65 yrs
The operator’s wider record
Voyage 1 Limited runs 294 services in the UK with 1,998 beds. Across the estate:
- 19 excellent
- 235 good
- 23 need improvement
Other residential care homes in Gateshead
-
Blaydon Lodge
Run by Gateshead Council
Outstanding Last inspected about 8 years ago -
Outstanding Last inspected about 7 years ago
-
Good Last inspected about 4 years ago
-
Good Last inspected about a year ago
-
Good Last inspected about 3 years ago
-
Good Last inspected about 3 years ago
-
Good Last inspected about 7 years ago
-
Good Inspected within the last year
See all residential care homes in Gateshead Search within 10 miles Compare these services
Source: CQC active locations, archived 2026-10-07. Ratings and inspection dates are published by CQC and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.
Questions this record can answer
Which exact service or provider is this?
Match the published name, address and regulator identifier before using the record.
What is the latest published regulator evidence?
Read the rating, inspection date and service type together. A dated rating is not a current recommendation.
How can I compare alternatives?
Compare the same care need and regulator framework, then check distance, current availability and fees directly.
What must I verify before deciding?
Contact the service and regulator, review the latest report and confirm suitability for the individual’s needs.