New Directions Community Support Services
Home care in Livingston, registered for 12 people. Regulated by Care Inspectorate.
Good
Inspected within the last year
Published 2026-03-24
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Supporting wellbeing | Very good |
| Care and support planning | Good |
| Staff team | Good |
| Leadership | Good |
Details
- Type of care
- Home care
- Registered places
- 12
- Address
- 10 Main Street, Livingston Village, Livingston, EH54 7AF
- Telephone
- 01506 464 446
- Registered provider
- New Directions West Lothian
- Registered manager
- Carolyn Craig
- Registered since
- 2002-04-01
- Local authority
- West Lothian
- Constituency
- Livingston
- Neighbourhood deprivation
- SIMD decile 8 of 10 (1 = most deprived)
- Staff (whole-time equivalent)
- 25
- Regulator record
- View on careinspectorate.com
At 12 beds it is larger than 56% of the 18 home care agencies in West Lothian.
Complaints and enforcement
The Care Inspectorate publishes complaint and enforcement counts for the last three reporting years. For this service: 1 complaint upheld and 0 enforcements issued.
Who this service is for
- Care at Home
The operator’s wider record
New Directions West Lothian runs 2 services in the UK with 12 beds. Across the estate:
- 2 good
Other home care agencies in West Lothian
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Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Last inspected about a year ago
Source: Care Inspectorate datastore, 30 June 2026. Ratings and inspection dates are published by Care Inspectorate and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.