Poynder Apartments
Supported living in Kelso. Regulated by Care Inspectorate.
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Supporting wellbeing | Good |
| Care and support planning | Good |
| Staff team | Good |
| Leadership | Good |
Details
- Type of care
- Supported living
- Address
- Managers Office, Poynder Apartments, Kelso, TD5 7FN
- Telephone
- 03000200217
- Registered provider
- Eildon Housing Association Ltd
- Registered manager
- Agnes Bell
- Registered since
- 2023-12-05
- Local authority
- Scottish Borders
- Constituency
- Berwickshire, Roxburgh and Selkirk
- Neighbourhood deprivation
- SIMD decile 3 of 10 (1 = most deprived)
- Staff (whole-time equivalent)
- 17.64
- Regulator record
- View on careinspectorate.com
Evidence and freshness
This is a permanent CareFacts record built from the service’s regulator identifier. It is evidence from the public register, not a recommendation or a live vacancy check.
- CareFacts record ID
sCS2023000407- Regulator location ID
CS2023000407- Current source release
- Care Inspectorate datastore, archived 2026-10-07
- CareFacts data rebuilt
- 2026-10-07
- Inspection evidence
- Latest published date 2025-10-30
A newer source release may change the registration, operator, capacity or rating shown here. CareFacts preserves the identifier so future real changes can be compared once more than one compatible snapshot exists.
Complaints and enforcement
The Care Inspectorate publishes complaint and enforcement counts for the last three reporting years. For this service: 2 complaints upheld and 0 enforcements issued.
The operator’s wider record
Eildon Housing Association Ltd runs 7 services in the UK with 78 beds. Across the estate:
- 3 excellent
- 4 good
Other supported living services in Scottish Borders
-
Very good Last inspected about a year ago
-
Very good Last inspected about 3 years ago
-
Very good Last inspected about a year ago
-
Very good Inspected within the last year
-
Very good Last inspected about a year ago
-
Very good Inspected within the last year
-
Very good Inspected within the last year
-
Very good Last inspected about 2 years ago
See all supported living services in Scottish Borders Search within 10 miles Compare these services
Source: Care Inspectorate datastore, archived 2026-10-07. Ratings and inspection dates are published by Care Inspectorate and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.
Questions this record can answer
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