West Hall
Residential care home in West Byfleet, registered for 117 beds. Regulated by CQC.
Outstanding
Last inspected about 7 years ago
Published 2019-06-26
Read this rating with care. It reflects a visit more than five years ago. Ask the service when it was last inspected and whether the manager has changed since.
What the inspectors scored
| Area assessed | Rating |
|---|---|
| Caring | Outstanding |
| Responsive | Outstanding |
| Well-led | Outstanding |
| Safe | Good |
| Effective | Good |
Details
- Type of care
- Residential care home
- Registered places
- 117
- Address
- Parvis Road, West Byfleet, KT14 6EY
- Telephone
- 01932338000
- Registered provider
- Anchor Hanover Group
- Registered manager
- Rifai, Paula
- Registered since
- 2012-07-03
- Local authority
- Surrey
- Constituency
- Woking
- Regulator record
- View on cqc.org.uk
At 117 beds it is larger than 100% of the 204 residential care homes in Surrey.
Who this service is for
- Dementia
- Older People
- Younger Adults
- Caring for adults under 65 yrs
- Caring for adults over 65 yrs
The operator’s wider record
Anchor Hanover Group runs 132 services in the UK with 6,461 beds. Across the estate:
- 3 excellent
- 108 good
- 19 need improvement
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Source: CQC HSCA Active Locations, 4 August 2026. Ratings and inspection dates are published by CQC and reproduced here under the Open Government Licence. Always check the regulator’s own record before making a decision.